Frequently Asked Questions (FAQ) 

 

What payment methods can I use?

You can pay with Visa, MasterCard, American Express, China UnionPay, JCB, Diners Club, Cartes Bancaires, Discover, Electron, Maestro, and Apple Pay. 

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How do returns and refunds work?
We accept returns and refunds for products that arrive damaged. Please contact us within 5 days of receiving the product to initiate a return. 

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How many days will it take for my order to arrive?
Delivery times vary based on the destination country, holiday periods, order date, and our stock availability. Generally, orders are prepared and shipped within 3-5 working days. In some cases, this may extend to a week. After shipping, delivery takes between 15 and 35 working days, depending on holidays and customs processing. 

 

Can I order a gift card?
We currently do not offer gift cards. However, we are working on implementing this feature and will update you as soon as it becomes available. Stay tuned! 

 

Where can I track my order?
You can track your order at: - [17track](http://www.17track.com) - [Cainiao Global](https://global.cainiao.com)